• SAP Functional CRM with SD

Industry IT
Location Bangalore
Experience Range 4 - 7 Years
Open

Functional Software Development - ERP / CRM
Job Description
About Us
Founded in 2011, Mindpool Technologies is one of the leading IT Staffing and Recruiting Services Provider delivering technology experts & capabilities to its clients from diverse industries across the world. We have state-of-art delivery centers in Bangalore, Mumbai, Pune & Chennai with strong business presence in US, India & globally. Mindpool Technologies has been receiving excellent customer satisfaction ratings in IT Service Delivery for seven consecutive years.
Roles and Responsibility

Job Description: SAP – Customer Relationship Management with Sales and Distribution (CRM-SD)

Roles/Responsibilities:

        Responsible for planning and executing SAP Implementation / Development / Support activities regard to SAP Customer Relationship Management (CRM) and ability to handle Sales and Distribution (SD).

        Understand client requirements, provide solutions, functional specifications and configure the system accordingly.

        Ability to create presentation/workshop decks for Blueprint that need to be conveyed and be able to present them to the client.

        Ability to create Process Flows in Microsoft Visio’s for the client’s proposed business processes.

        Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided.

        Ability to configure SAP CRM - SD and deliver work products / packages conforming to the Client's Standards & Requirements.

        Strong configuration hands on experience in CRM/SD.

        Integration of the CRM-SD module with other SAP modules and with external applications.

        In addition to the above the candidate should have been involved in the following during the life cycle of SAP implementation:

  • Unit Testing, Cycle Testing
  • Integration Testing
  • User Manual Preparation
  • User Support activities
  • Exposure to ASAP and other structured implementation methodologies
  • Regularly interact with the onsite team/client
  • Provide status updates in daily/weekly conference calls
  • Maintain cordial relationship with onsite team/client
  • Prepare test scripts and perform testing after SRM upgrade

Skills/Experience Requirements:
MUST HAVE:

        Sound understanding of CRM's self service procurement process in CRM 7.0

        Should be able to analyze end to end Sales & Customer Service and be able to provide an optimum solution utilizing processes available in CRM and MM.

        Understand CRM integration with SD, MDM catalog, PI(XI), BI and EP

        Hands on experience in configuring / defining the following in the CRM / SD module:

  • Strategic Sourcing
  • Supplier Collaboration
  • Requisition to Purchase Order
  • Low Value Acquisition
  • Contract Management

        Should have good written and oral communication skills

        Must be a good team player

Familiarity on the basic business processes with the following Functional Areas:

        SAP FI/CO

        SAP MM

        SAP SD

        SAP PP

NICE TO HAVE

        Help to resolve technical and functional issue after CRM upgrade

        Prepare training documentation

        Have worked on atleast one CRM project

        Should have good communication skills

        Should be open to relocate

        Team Leading Experience would be added advantage.

Education: BE/MCA or Equivalent

 

 

Course Content

􀂃 Introduction to sales scenarios

􀂃 Call planning

􀂃 Activity management in mySAP CRM Sales

􀂃 Area management

􀂃 Opportunity Management

􀂃 Copy control

􀂃 Quote management

􀂃 Order management

􀂃 Special functions in quote and order management

􀂃 Pricing in mySAP CRM Sales

􀂃 Contract management

􀂃 Rebate processing

􀂃 Case study

 

Marketing:

Marketing Resource Management

Segmentation & List Management

Campaign Management

Real-Time Offer Management

Lead Management

Loyalty Management

 

Sales:

Sales Planning & Forecasting

Sales Performance Management

Territory Management

Accounts & Contacts

Opportunity Management

Quotation & Order Management

Pricing & Contracts

Incentive & Commission Management

Time & Travel

 

Service:

Service Sales & Marketing

Service Contracts & Agreements

Installation & Maintenance

Customer Service & Support

Field Service Management

Returns & Depot Repair

Warranty & Claims Management

Service Logistics & Finance

Service Collaboration, Analytics, Optimization

 

 

 

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